AussieVision Academy Privacy Policy

At AussieVision Academy, located at Level 3, 15 Oxford Street, Darlinghurst NSW 2010, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website, enrol in our courses, or otherwise engage with our services. Our Data Protection Officer, Alistair McGregor, can be contacted at privacy@aussievisonacademy.com.au or 02 9988 7766 for any privacy-related queries.

1. Data Collection

We collect various types of information to provide and improve our services. The information we collect includes:

• Personal Information: This includes your name, address, email address, phone number, date of birth, and other contact details, which you provide when you enrol in a course, subscribe to our newsletter, or contact us through our website.
• Financial Information: When you make a payment for our courses, we collect your payment information, such as credit card details or bank account information. This information is processed securely through our payment gateway providers, and we do not store your credit card details on our servers.
• Technical Information: We automatically collect certain technical information when you visit our website, such as your IP address, browser type, operating system, device information, and browsing behaviour. This information is used to improve our website's functionality and user experience.
• Course Information: We collect information related to the courses you enrol in, your progress, assignments, and grades. This information is used to track your academic performance and provide you with personalised learning experiences.
• Communications: We may retain copies of any correspondence you send to us, including emails, letters, and phone calls, to help us respond to your inquiries and improve our customer service.

2. Data Usage

We use the information we collect for the following purposes:

• Providing Services: We use your personal information to enrol you in courses, process payments, provide customer support, and deliver educational content.
• Improving Services: We analyse user data to understand how our website and courses are used, identify areas for improvement, and enhance the overall user experience.
• Marketing Communications: With your consent, we may send you promotional emails, newsletters, and updates about our courses, events, and special offers. You can opt out of receiving these communications at any time by following the unsubscribe instructions in the email.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes, such as responding to subpoenas or court orders.
• Research and Development: We may use anonymised and aggregated data for research and development purposes, such as developing new courses and improving our teaching methods.

3. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use industry-standard encryption technologies to protect sensitive data, such as financial information, during transmission and storage.
• Access Controls: We restrict access to personal information to authorized personnel who need it to perform their job duties.
• Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security risks.
• Employee Training: We provide ongoing training to our employees on data protection best practices and security procedures.
• Secure Hosting: Our website and data are hosted on secure servers with robust physical and logical security controls.

4. Data Disclosure

We may disclose your personal information to the following third parties:

• Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, email marketing platforms, and IT support providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Educational Partners: In some cases, we may share your information with educational partners, such as universities or accreditation bodies, to facilitate course delivery or accreditation processes.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

5. User Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
• Restriction of Processing: You have the right to restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Objection: You have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise your rights, please contact our Data Protection Officer at privacy@aussievisonacademy.com.au or 02 9988 7766. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymise it.

7. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your browsing behaviour on our website. Cookies are small text files that are stored on your device when you visit a website. We use cookies to personalize your experience, analyze website traffic, and provide targeted advertising. You can control cookies through your browser settings. For more information about our use of cookies, please see our Cookies Policy.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data processing practices or legal requirements. We will post any changes on our website and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at:

AussieVision Academy
Level 3, 15 Oxford Street
Darlinghurst NSW 2010
Email: privacy@aussievisonacademy.com.au
Phone: 02 9988 7766

This Privacy Policy was last updated on 26 October 2025.